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Evidence Guide: PSPWPI604B - Represent and promote the organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPWPI604B - Represent and promote the organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Represent the organisation

  1. A professional image of the organisation is promoted in accordance with the organisation's policy and procedures.
  2. Information on issues, policies and practices is adapted for different audiences in terms of its range, depth and form of presentation, and is communicated orally and in writing.
  3. Advice is developed and provided within the area of responsibility in accordance with organisational policy and procedures.
  4. Feedback is obtained on clients' levels of understanding and additional information or explanation is used to clarify issues if required.
A professional image of the organisation is promoted in accordance with the organisation's policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on issues, policies and practices is adapted for different audiences in terms of its range, depth and form of presentation, and is communicated orally and in writing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is developed and provided within the area of responsibility in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is obtained on clients' levels of understanding and additional information or explanation is used to clarify issues if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies to achievedesired outcomes

  1. Communication strategies are tailored to the audience and the context.
  2. Communication strategies and content are adjusted in response to feedback from clients.
  3. When additional personnel are needed to assist with a strategy, they are briefed on the expected outcomes and their role/responsibilities in achieving them.
  4. Clients are advised of processes and timelines for receiving information when issues are referred to others for interpretation/advice on complex matters.
Communication strategies are tailored to the audience and the context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies and content are adjusted in response to feedback from clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When additional personnel are needed to assist with a strategy, they are briefed on the expected outcomes and their role/responsibilities in achieving them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clients are advised of processes and timelines for receiving information when issues are referred to others for interpretation/advice on complex matters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain networks and relationships

  1. Time is allocated to establish and maintain networks and work relationships.
  2. Information, key people and networks are identified and accessed to assist in achieving work outcomes.
  3. Communication channels are established/maintained and information and ideas are exchanged to provide benefits for clients and the organisation.
Time is allocated to establish and maintain networks and work relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information, key people and networks are identified and accessed to assist in achieving work outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication channels are established/maintained and information and ideas are exchanged to provide benefits for clients and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC601B Maintain and enhance confidence in public service

PSPGOV601B Apply government systems

PSPGOV602B Establish and maintain strategic networks

PSPGOV604A Foster leadership and innovation

PSPGOV605A Persuade and influence opinion

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGT605B Manage diversity

PSPMNGT613A Develop partnering arrangements

PSPWPI601B Improve compliance through industry partnerships

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

representation and promotion of the organisation in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to the public sector, the organisation and workplace legislative compliance

case studies and workplace scenarios to capture the range of situations likely to be encountered when representing and promoting the organisation

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when representing and promoting the organisation, including coping with difficulties, irregularities and breakdowns in routine

representation and promotion of the organisation in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

communicating with a range of audiences, requiring adaptation of style and language

questioning to confirm understanding

interpreting complex written materials

presenting information

chairing/facilitating groups

using mediation

undertaking negotiation/conflict resolution

responding to diversity, including disability and gender

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

organisational policy, procedures and legislation

organisational code of conduct

the industry

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Groups to which the organisation is promoted may include:

formal and informal gatherings

internal and external clients

professional networks

managers

political groups

Communication strategies may include:

presentations

promotions

marketing

answering and conveying descriptions, explanations and instructions

consulting and advising

structured interviewing

discussions

negotiating

conflict resolution

chairing and/or participating in meetings

briefings

counselling

advocacy

Networks include:

formal and informal information groups which are directly related to work activities or make a valuable contribution to effective performance

Desired outcomes may include:

improved compliance with legislation

greater awareness of occupational health and safety and/or injury management and/or workers compensation and/or workplace relations issues

improved networks

enhanced information sources

improved image of the organisation

promotion and marketing of the services provided by the organisation